Our journalists have experienced not all walks of life, but similar. Through discussions with the community and traveling a distance to find the truth, we have found many disturbing stories. We cover almost every aspect of what life has to offer: events, functions, photos, videos, film/movies, music, entertainment, news and more. We give our readers a chance to have their say about the topics on which we post, as it is a community news website. The information on this website has either been provided by the community or our contributing journalists. We provide the news, as it happens - as we see it and not what we are told by others.
Today's article is a topic in which we have all experienced in our lives, or something similar: Customer Service.
In 2012, the Mobil petrol station (on Hannell Street Maryville NSW, Australia) closed down and was reopened as 7-Eleven, by new owners. This store was to bring new employment opportunities to the local community, instead they hired foreign workers from their other stores. These employees do not reside in the suburb, or within close proximity.
The service station then combined with Krispy Kremes, selling their donuts and other products. Unfortunately, not many of these are sold, due to fly and larvae infestation. The shelves which hold the donuts are always dirty, they have dead insects and bugs. If there are products on sale, there are never the right quantity for it. Eg. Buy two 2 litre Milk for $5 - they only have one bottle available to sell.
When other services are needed, the staff do not help or offer to help. On many occasions, their customers have been locked in their public toilets with no way of escaping. Fortunately, some of these customers had their mobile phones and were able to call for help.
The staff who are serving from behind the counter, tend to stare into space while customers wait to be served. When they are finally served, that's when the problems occur. This does not happen with all staff members - one male employee has tried to do the right thing, while the other shows signs of arrogance, disrespect and judgement. This is also the same employee who tried to steal a customer's bank card today, while providing the worst customer service in Australia. Due to the employee's lack of English, he didn't want to explain how their EFTPOS service works. There are no signs on the machine stating where to insert the card, or in which way to insert it. The employee could not say how to do it and expected the customer to guess, after they had asked where to put the card. The customer then asked for their Visa card to be returned, the employee tried to hold onto it until the customer snatched it back. Instead of explaining how business is conducted, the employee then took it upon himself to insult the customer and then defame her character. Until now, not many people hear of a customer service employee who judged customers after trying to steal from them. The same employee is suspected of racial indecency, thieving from customers and improper service.
Most companies want customers to buy their products, or to keep their services - you wouldn't expect them to defame the same community who puts the money in their pockets. When business is conducted in this manner, that's when the community have had enough and want action to be taken. Businesses also forget that it is the community who also helps to provide the information which is used in their news articles and forums. While the community continues shares their experience as news, it helps to protect the rest of society - we only learn from our own mistakes or those of others.
A complaint was made by the customer, she had informed the manager and the main office of her situation. She explained in brief detail: "he does not know me, so what reason does he have to judge me? I am a full time mother, who is a community volunteer caring for the aged, sick and disabled. I also volunteer at the local primary school and am also a community investigator - helping those who's lives have been affected by the unknown. What does the employee do for the community, that makes him so much better than I?" The woman did not receive a reply, but she will keep us updated on what has occurred and the outcome of the situation. "After demanding my Visa card to be returned, I was sitting in my car when I saw the attendant talking to another customer. The employee pointed at me and then did a gesture to say that I was crazy. Was I suppose to let him steal from me?" the woman said in a depressed tone.
When companies begin judging people who volunteer their time and services to the community, society must speak out about these things. These companies won't pay to provide the services which are needed, so what rights do they have to make our volunteers feel worthless?
Shame, Shame, Shame on You 7-Eleven!
The Photo was taken seconds after the volunteer was put down and judged.
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